zee77's Privacy Policy

Section 1

Introduction and Scope

zee77 is a trusted and secure online gaming platform. We believe that protecting our users' privacy is one of our primary responsibilities. This Privacy Policy ("Policy") applies to the use of zee77's website, mobile application, and all related services ("Platform").

By registering on our Platform or using any of our services, you are considered to have consented to the terms described in this Privacy Policy. We therefore ask that you read this Policy carefully.

This Policy is connected to zee77's Terms and Conditions and Responsible Gaming policy. In the event of any conflict, the Terms and Conditions shall take precedence.

Section 2

What Information We Collect

zee77 collects the following types of information to operate its services properly and provide users with the best possible experience:

2.1 Information You Provide Directly

When you register with zee77, log in, or use our services, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Banking and payment information (bKash, Nagad, Rocket, Upay)
• Identity document information (for KYC verification)
• Residential address

2.2 Automatically Collected Information

When you use our Platform, certain information is collected automatically. This information includes:

• IP address and device identifier
• Browser type, version, and operating system
• Session duration and browsing patterns
• Information obtained through cookies and related tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and compliance with applicable laws, we may in certain cases collect information from trusted third parties, such as identity verification agencies or payment processors.

Section 3

How We Use Your Information

zee77 uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Processing deposits and withdrawals
• Providing uninterrupted gaming services
• Customer support and complaint resolution
• Delivering applicable bonuses and promotions

3.2 Security and Compliance

• Identity verification and age confirmation (21+)
• Prevention of fraud, money laundering, and other illegal activities
• Detection and prevention of multiple accounts
• Meeting applicable legal obligations
• Implementing responsible gaming policies

3.3 Service Improvement

• Improving Platform performance
• Providing a personalised gaming experience
• Informing you about relevant offers and promotions (with your consent)
• Resolving technical issues and system testing

Section 4

How We Protect Your Information

zee77 employs both technical and administrative safeguards to ensure your privacy. Our Platform is committed to maintaining a safe and reliable environment.

4.1 Technical Safeguards

• All data transfers secured with SSL (Secure Socket Layer) encryption
• Sensitive information always stored in encrypted form
• Password hashing and salting methods in use
• Regular security audits and updates
• Firewall and intrusion detection systems

4.2 Administrative Safeguards

• Only authorised staff will have access to personal information
• Regular privacy and security training for staff
• Rapid response plan in the event of a data breach
• Data collection in line with the principle of minimum necessary information

Section 5

Information Sharing with Third Parties

zee77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Information may be shared with trusted organisations that assist in operating our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. In all such cases they must comply with our privacy policy standards.

5.2 Legal Requirements

Under legal obligations, such as a court order or the direction of a regulatory authority, we may be required to disclose information. In such cases we will always provide only the minimum information necessary.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale involving zee77, user information may be transferred. In such cases the new entity must adhere to standards equivalent to this Privacy Policy, and we will notify users in advance.

5.4 What We Never Share

• Selling or renting information to third parties for marketing or advertising purposes
• Disclosing unnecessary information without your explicit consent
• Sensitive financial information with untrusted or unverified third parties

Section 6

Cookies and Tracking Technologies

zee77 uses cookies and similar technologies to enhance your browsing experience and ensure the proper functioning of the Platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To understand site usage — aggregated data with no personal information
• Security Cookies: For fraud detection and account protection

6.2 Managing Cookies

You can control cookies by changing your browser settings. Please note that disabling essential cookies will prevent many zee77 services from functioning properly.

Section 7

Your Rights and Controls

zee77 believes in giving you control over your personal information. You have the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information zee77 has collected about you and how it is being used.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Ensuring accurate and up-to-date information is in the interest of both of us.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. However, the ability to object is limited in relation to information processed on a legal or contractual basis.

7.5 Right to Close Your Account

You may request to close your zee77 account at any time. Even after account closure, we will need to retain certain information for a specified period for legal and regulatory reasons.

To exercise any of the above rights, contact us at: [email protected] — we are available 24/7 via live chat.

Section 8

Data Retention Period

zee77 retains your information only for as long as necessary. The retention period is determined based on the following:

• All account information is retained for as long as your account remains active
• Financial transaction records are retained for the period required by law
• KYC and compliance-related information is retained in accordance with applicable law even after account closure
• Communication history is kept for a defined period to ensure customer service quality
• Security logs are retained for use in fraud detection

After the defined retention period has ended, zee77 securely deletes your information or anonymises it in a way that makes it impossible to identify you in any way.

Section 9

Policy Changes and Updates

zee77 may update this Privacy Policy from time to time. Changes will be published on the Platform, and for significant changes we will notify you by email or through the Platform.

Continued use of the Platform after any changes will be considered as consent to the updated policy. We therefore recommend reviewing this page from time to time. The "Last Updated" date will always be displayed at the top of the page.

Section 10

Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — directly from the chat icon on the zee77 platform
• Response Time: For email requests, we typically respond within 48 hours

Our privacy team will carefully review your request and take appropriate action in accordance with applicable law and this policy.